User Guides & Support Documents

We’ve compiled some guidelines and useful applications to help you get started. Just click on the links below to download.

imail comms a4
imail comms a5 guidelines
Online Website User Guide
Print Client User Guide

Service Documents

If you are a new or existing user. Please make sure you review our service specification.

imail comms service specification

“…We are well supported by a conscientious and easily contactable Head of Public Sector and the UK Mail Digital team who ensure any issues are promptly handled and resolved…”

Howard Lazarus, Bridgend County Borough Council

Meet the support team

We believe that identity is essential, and to stand out in your space, you have to know who you are. Our work does just that—helping brands uncover and express what makes them unique and how they can drive culture forward.

Because branding is all we do, we can focus on the one thing that matters most: your reputation. Let’s talk.

imail view - digital communication

We’d Love to Hear From You

Whether you’re curious about features, a free trial, or even press—we’re ready to answer any and all questions.

Get Support

Do you need help with an existing account? Chat to a real human from a customer services team, they’re happy to help.