Privacy and Cookies Policy
Imail Comms Limited (company registration 13535125) and whose registered address is at Unit 3a & 3b, Manor Park Industrial Estate, Quinn Close, Coventry CV3 4LH, is committed to processing personal information about you and our customers in ways that comply with our legal obligations.
Imail Comms operates the following websites and is the Data Controller in respect these websites and the services we provide. This Policy explains how we use any personal information we may collect about you when you use our websites; or when you use or are a recipient of our services.
- www.imailprint.co.uk
- imailcomms.com
- www.imailprint.com
Personal information that we may collect about you
We may collect personal information which we receive when you:
- use our websites or other sites accessible from our website;
- use our services;
- contact us; or
- are a recipient of our services.
This may include information:
- which you provide where you
- complete one of our forms or receipts;
- contract with us;
- enter information on our websites;
- contact us in writing or by phone or;
- which is recorded on mail or parcels sent to you through us.
We may collect the following types of information:
- your name, address, email address, telephone number(s) and other contact details;
- video information from CCTV recording systems deployed at our sites for security and safety
- reasons;
- information required to provide you with a service, and details of our services that you have
- used;
- your company’s name, your position in the company; the company’s address, company’s
- email address and telephone number;
- your payment information such as credit or debit card details;
- information collected through using our websites, for example by cookies;
- details of any enquiry or complaint;
- information about the mail or parcels sent to you; and
- your information when signing for receipt of a parcel or mailing item.
Why we collect personal information and the legal basis for doing so
We must have a legal basis to process your personal information. In most cases, the legal basis will
- be one or more of the following:
- in accordance with a contract;
- to allow us to comply with our legal obligations;
- to meet our legitimate interests, e.g. understanding how our customers use our services and
- to develop new services as well as improving the services we already provide; or
- where it is in the substantial public interest in the case of special categories of personal
- information.
| What we use your personal information for | The legal basis for doing so |
|---|---|
| Provide you and other customers with services that you may request from us or selected third parties |
• In accordance with a contract; • Compliance with legal obligations; • Legitimate interests – to provide a high standard of services, to protect the interests; of our business and customers. |
| Administer Payments | • In accordance with a contract; • Compliance with legal obligations; |
| Recovering debt | In accordance with a contract; • Compliance with legal obligations; • Legitimate interest – to ensure that our business is run prudently, our assets are protected, and we are able to recover debts owed to us, |
| Conduct credit checks | Legitimate interest – to protect our business by reducing credit risks to us. |
| Resolve queries and complaints | In accordance with a contract; • Compliance with legal obligations; • Legitimate interest – ensure that our business is run prudently, queries are addressed, and complaints are investigated so we can prevent reoccurrence. |
| Enhance or improve your and our other customers’ experience of our services and websites |
Compliance with legal obligations; • Legitimate interest – to ensure that our customers’ experiences of our websites and services are satisfying and to encourage continued interest. |
| improve and develop our services | • Legitimate interest – to ensure that our services meet the needs of our customers. |
| tell you about our services | Legitimate interest – to provide our customers with information about our services that may be of interest, provided that we have our customers’ consent to do so. |
| protect security e.g. to check your identity when you use our services |
accordance with a contract; • Compliance with legal obligations; • Legitimate interest – to prevent and investigate fraud and to check your identity in order to protect our business. |
| Comply with our legal obligations | Compliance with legal obligations; • Legitimate interest – to protect our business. |
How we collect personal information
We collect personal information in the following ways:
- directly from customers: e.g. when a customer signs up to receive our services or registers on our websites;
- from third parties who use our services (e.g. information recorded on mail or parcels sent to
- you by sender of the parcel or mail);
- from third parties (e.g. when we acquire third party marketing lists or information from the
- electoral roll; get authorisation for a payment you make or when undertaking an identity or
- credit check);
- when services are provided together with a business partner and the information is
- collected by the business partner in order for us to provide you with the services (e.g. your
- signature when you sign to receive a parcel sent by a sender using our services); and
- when mail passes through our network we may collect information on the outside of letters,
- parcels and other mail items e.g. name and address information enables us to route items
- through our network for delivery to the addressee.
Who sees the personal information that we hold
- Imail Comms Limited;
- Selected third parties:
- where customers have indicated they wish to receive information about products, services or promotions that may be of interest to them;
- where services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services;
- for the prevention of fraud against us, third parties and customers
- for the purposes of identity verification;
- for the purposes of recovering debt;
- to prevent money laundering;
- where products and services are provided to third parties by us (e.g. for the purposes of identity verification and fraud prevention, and it is necessary to disclose information to them in order to provide the service);
- Other third parties (including the police, law enforcement agencies, credit reference and
- fraud prevention agencies and other bodies) to protect our or another person’s rights,
- property, or safety e.g.
- to exchange information to protect against fraud and to reduce payment risks;
- in connection with the prevention and detection of crime.
Disclosures of personal information required by law
Fraud prevention
- Checking details on applications for credit and credit related or other facilities;
- Managing credit and credit related accounts or facilities;
- Recovering debt;
- Checking details on proposals and claims for all types of insurance;
- Checking details of job applicants and employees
Transfers of personal information outside of the UK
Keeping personal information secure
How long we keep personal information
Keeping personal information accurate
Access to personal information
- Request a copy of the personal data we hold about you;
- Inform us of a correction to your personal data;
- Exercise your right to restrict our use of your personal data;
- Exercise your right to erase your personal data; or
- Object to particular ways in which we are using your personal data.
- Request transfer of personal data to another controller in a commonly used machine-readable format
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Marketing
A customer may allow us to provide them with information about products and services that we, or third parties we have selected, which may be of interest to them. We will only do this where a customer has agreed to receive such information. You agree to receive marketing information:
- from Imail Comms about our products and services by choosing to opt-in on your registration form for our website or service.
- from Imail Comms about its similar products and services where you provide your details in the course of purchase or negotiations for the purchase of a service.
- from third parties about their products and services by choosing to opt-in on your registration form for our website or service.
The marketing channels used may include all means of communication e.g. email, post, phone, SMS text message and other electronic means. If electronic channels are to be used this will be specifically stated when we collect your details.
Changing your marketing preferences
If you no longer wish to receive marketing communications, you may request to opt-out (unsubscribe) at any time.
If your information has been passed to third parties you may need to contact them if you change your mind in relation to their continued use of your information.
You can opt-out and request changes to other marketing consents provided to us by writing to our Information Security Team (see ‘How to contact us’ below).
Our Cookie Policy
A cookie, also known as a HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in your web browser whilst you are viewing or shopping on a website.
When you visit the same website in the future, the data stored in the cookie can be retrieved and informs the website of your previous activity. Cookies were designed to be a reliable way for websites to remember the activity a user had taken in the past. This can include clicking particular buttons, logging in, or a record of which pages were visited by the user previously.
Our imailcomms.com, www.imailprint.com and www.imailprint.co.uk websites use cookies to keep track of what you have in your basket and to remember you when you return to our site.
Cookies cannot harm your computer. They are not computer programs, and they cannot be used to spread computer viruses, obtain email information or obtain credit card details. The cookies created by our websites are used to:
- provide information about numbers of visitors our websites receive;
- provide information about the average time spent on particular pages; and
- generally improve the performance of our websites.
Below is a list of the main cookies we use on our websites and what we use them for:
| www.imailprint.co.uk – Essential Cookies | |||
|---|---|---|---|
| Cookie | Name | Purpose | More Information |
| Essential site cookie | ASP.NET_SessionId | This cookie is essential for the online notification form to operate and is set upon your arrival to the www.imailprint.co.uk site. This cookie is deleted when you close your browser. | Visit the Microsoft website |
| Essential authentication cookie |
ASPXAUTH | This cookie us essential for the online authentication and authorization to operate. This cookie is deleted when logging off or closing the browser. | Visit the Microsoft website |
| imailcomms.com – Essential Cookies | |||
|---|---|---|---|
| Cookie | Name | Purpose | More Information |
| Essential site cookie | ASP.NET_SessionId | This cookie is essential for the online notification form to operate and is set upon your arrival to the www.imailprint.co.uk site. This cookie is deleted when you close your browser. | Visit the Microsoft website |
| Google Analytics | Utma Utmb Utmc utmz |
Information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. | Visit the Microsoft website |
Other cookies may be provided by third parties for the purposes stated below. Where cookies are provided by third parties, these are subject to the privacy policies of those third parties and the responsibility and liability arising from the use of such cookies will rest wholly with the third party provider, not Imail Comms.
Links to other websites
Changes to our privacy policy
How to contact us
Information Security Team
Unit 3a & 3b
Manor Park Industrial Estate
Quinn Close
Coventry
CV3 4LH