Privacy and Cookies Policy

Imail Comms Limited (company registration 13535125) and whose registered address is at Unit 3a & 3b, Manor Park Industrial Estate, Quinn Close, Coventry CV3 4LH, is committed to processing personal information about you and our customers in ways that comply with our legal obligations.

Imail Comms operates the following websites and is the Data Controller in respect these websites and the services we provide. This Policy explains how we use any personal information we may collect about you when you use our websites; or when you use or are a recipient of our services.


Personal information that we may collect about you
We may collect personal information which we receive when you:

  • use our websites or other sites accessible from our website;
  • use our services;
  • contact us; or
  • are a recipient of our services.

This may include information:

  • which you provide where you
  • complete one of our forms or receipts;
  • contract with us;
  • enter information on our websites;
  • contact us in writing or by phone or;
  • which is recorded on mail or parcels sent to you through us.

We may collect the following types of information:

  • your name, address, email address, telephone number(s) and other contact details;
  • video information from CCTV recording systems deployed at our sites for security and safety
  • reasons;
  • information required to provide you with a service, and details of our services that you have
  • used;
  • your company’s name, your position in the company; the company’s address, company’s
  • email address and telephone number;
  • your payment information such as credit or debit card details;
  • information collected through using our websites, for example by cookies;
  • details of any enquiry or complaint;
  • information about the mail or parcels sent to you; and
  • your information when signing for receipt of a parcel or mailing item.

Why we collect personal information and the legal basis for doing so
We must have a legal basis to process your personal information. In most cases, the legal basis will

  • be one or more of the following:
  • in accordance with a contract;
  • to allow us to comply with our legal obligations;
  • to meet our legitimate interests, e.g. understanding how our customers use our services and
  • to develop new services as well as improving the services we already provide; or
  • where it is in the substantial public interest in the case of special categories of personal
  • information.
The table below sets out what we use your personal information for and the legal basis for doing so:

What we use your personal information for  The legal basis for doing so
Provide you and other customers with services
that you may request from us or selected third
• In accordance with a contract;
• Compliance with legal obligations;
• Legitimate interests – to provide a high
standard of services, to protect the interests;
of our business and customers.
Administer Payments • In accordance with a contract;
• Compliance with legal obligations;
Recovering debt In accordance with a contract;
• Compliance with legal obligations;
• Legitimate interest – to ensure that our
business is run prudently, our assets are
protected, and we are able to recover debts
owed to us,
Conduct credit checks Legitimate interest – to protect our business
by reducing credit risks to us.
Resolve queries and complaints In accordance with a contract;
• Compliance with legal obligations;
• Legitimate interest – ensure that our
business is run prudently, queries are
addressed, and complaints are investigated
so we can prevent reoccurrence.
Enhance or improve your and our other
customers’ experience of our services and
Compliance with legal obligations;
• Legitimate interest – to ensure that our
customers’ experiences of our websites and
services are satisfying and to encourage
continued interest.
improve and develop our services • Legitimate interest – to ensure that our
services meet the needs of our customers.
tell you about our services Legitimate interest – to provide our
customers with information about our
services that may be of interest, provided
that we have our customers’ consent to do
protect security e.g. to check your identity
when you use our services
accordance with a contract;
• Compliance with legal obligations;
• Legitimate interest – to prevent and
investigate fraud and to check your identity
in order to protect our business.
Comply with our legal obligations Compliance with legal obligations;
• Legitimate interest – to protect our business.
If you call any of our customer service telephone numbers we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.

How we collect personal information

We collect personal information in the following ways:

  • directly from customers: e.g. when a customer signs up to receive our services or registers on our websites;
  • from third parties who use our services (e.g. information recorded on mail or parcels sent to
  • you by sender of the parcel or mail);
  • from third parties (e.g. when we acquire third party marketing lists or information from the
  • electoral roll; get authorisation for a payment you make or when undertaking an identity or
  • credit check);
  • when services are provided together with a business partner and the information is
  • collected by the business partner in order for us to provide you with the services (e.g. your
  • signature when you sign to receive a parcel sent by a sender using our services); and
  • when mail passes through our network we may collect information on the outside of letters,
  • parcels and other mail items e.g. name and address information enables us to route items
  • through our network for delivery to the addressee.

Who sees the personal information that we hold

Customers’ personal information may be provided to:
  • Imail Comms Limited;
  • Selected third parties:
    • where customers have indicated they wish to receive information about products, services or promotions that may be of interest to them;
    • where services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services;
    • for the prevention of fraud against us, third parties and customers
    • for the purposes of identity verification;
    • for the purposes of recovering debt;
    • to prevent money laundering;
    • where products and services are provided to third parties by us (e.g. for the purposes of identity verification and fraud prevention, and it is necessary to disclose information to them in order to provide the service);
  • Other third parties (including the police, law enforcement agencies, credit reference and
    • fraud prevention agencies and other bodies) to protect our or another person’s rights,
    • property, or safety e.g.
    • to exchange information to protect against fraud and to reduce payment risks;
    • in connection with the prevention and detection of crime.

Disclosures of personal information required by law

We may be required to disclose certain personal information because it is required by law or for the purposes of legal proceedings.

Fraud prevention

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.
Law enforcement agencies may access and use this information.
We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
  • Checking details on applications for credit and credit related or other facilities;
  • Managing credit and credit related accounts or facilities;
  • Recovering debt;
  • Checking details on proposals and claims for all types of insurance;
  • Checking details of job applicants and employees
We and other organisations may access and use, from other countries, the information recorded by fraud prevention agencies.
Please see below for details of how to contact us if you wish to access your personal information or details of relevant fraud prevention agencies.

Transfers of personal information outside of the UK

We may need to transfer personal information about customers to third parties located outside the UK. If we do, we will ensure that information is protected to a level which meets the requirements of the relevant law.

Keeping personal information secure

We are committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

How long we keep personal information

We will only retain customers’ personal information for as long as we need it to carry out a particular purpose or meet a particular obligation.

Keeping personal information accurate

We will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, we rely on our customers to ensure that some of the information we hold about them is accurate and up-to-date. We encourage customers to inform us of any changes to their information (e.g. by updating your account details on our websites).

Access to personal information

You have certain rights with respect to the personal information we hold about you, which subject
to laws, include the following:
  • Request a copy of the personal data we hold about you;
  • Inform us of a correction to your personal data;
  • Exercise your right to restrict our use of your personal data;
  • Exercise your right to erase your personal data; or
  • Object to particular ways in which we are using your personal data.
  • Request transfer of personal data to another controller in a commonly used machine-readable format
We provide customers with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate.
You can exercise your rights to any of the above by contacting us directly in writing. See ‘How to contact us’.
Please make your request in writing and proof of identification is required in order to protect your information. We also require sufficient details to be able locate your information. For example, dates and details of the websites or services that you have used. An optional form may be provided to assist us in locating the information you require. We appreciate the opportunity to resolve your concern, but you also have a right to complain to the commissioner, you can contact the Information Commissioner’s Office (ICO) to make a complaint: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF,


Marketing preferences

A customer may allow us to provide them with information about products and services that we, or third parties we have selected, which may be of interest to them. We will only do this where a customer has agreed to receive such information. You agree to receive marketing information:

  • from Imail Comms about our products and services by choosing to opt-in on your registration form for our website or service.
  • from Imail Comms about its similar products and services where you provide your details in the course of purchase or negotiations for the purchase of a service.
  • from third parties about their products and services by choosing to opt-in on your registration form for our website or service.

The marketing channels used may include all means of communication e.g. email, post, phone, SMS text message and other electronic means. If electronic channels are to be used this will be specifically stated when we collect your details.

Changing your marketing preferences

If you no longer wish to receive marketing communications, you may request to opt-out (unsubscribe) at any time.

If your information has been passed to third parties you may need to contact them if you change your mind in relation to their continued use of your information.

You can opt-out and request changes to other marketing consents provided to us by writing to our Information Security Team (see ‘How to contact us’ below).


Our Cookie Policy

A cookie, also known as a HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in your web browser whilst you are viewing or shopping on a website.

When you visit the same website in the future, the data stored in the cookie can be retrieved and informs the website of your previous activity. Cookies were designed to be a reliable way for websites to remember the activity a user had taken in the past. This can include clicking particular