Our Story
A digital and physical communication provider aiming to meet all clients’ needs when it comes to communicating with their customers. We offer tailor-made services helping our clients to communicate with their audience in a way that is right for them.
We strive to deliver best-in-class physical and digital communications services to all our current and future clients.
We continually invest in our digital capabilities to support businesses with their digital transformation journey; as our Hybrid and Digital services enable us to provide solutions that fit into the lives of the modern consumer and support organisations in achieving their strategic goals.
Each operator handles
18 Tonnes
Customers
20,000+
A4 Images Printed Monthly
10,000,000
Where we came from…
Imail was launched by UK Mail PLC in 2008 by our CEO and Executive Chair and fast became the UK’s leader in Hybrid Mail Services.
In 2016 DHL Parcel UK acquired UK Mail PLC. During this tenure imail rebranded to UK Mail Digital to reflect the transition of the business from a print and mail business to a communications technology business. With mail being sent to 30 million homes every day; UK Mail and UK Mail Digital were the largest integrated print and postal operator in the UK.
In 2021, UK Mail Digital became an independent business through a Management Buyout backed by Mercia Asset Managements private equity fund. The business has subsequently rebranded to imail Comms Limited. This transition provides the investment, pace and focus to remain the UKs leader in Customer Communication Management (CCM) for small, medium, enterprise and Public Sector organisations.
What we do…
imail comms is a Customer Communications Management suite for small, medium, enterprise and Public Sector organisations.
Our Customer Communications Management Tools provide you with a range of well-established desktop and API based services that will improve your business-critical and marketing communication channel strategies all managed via an interactive web-based configuration tool, allowing you to communicate using your clients’ preferred method thereby improving engagement and response.
Here’s what our team has to say about working at imail comms
“I’m Andy, co-founder and CEO of imail comms which was created through a management buyout of DHLs UK Mail Digital division. Way back in 2008 the imail was launched bringing innovation & technology to the postal communications market. Over the years my team has evolved, but the open and supportive culture alongside a determination to excel have remained constant.
My goal will always be to provide an atmosphere where people can thrive and realise their full potential. Although we are all dedicated team players who work hard at our jobs, I make sure that everyone also remembers that hard work is only part of their lives and we are all doing this for a greater purpose. We all work in a friendly but challenging environment, and I’m excited to watch each team member develop to their full potential.“
CEO // Andy Barber
“I’m Cavan, and I began working with imail comms in 2009. I’ve had plenty of opportunities to explore over the years thanks to our company’s culture and continuous direction from our long standing CEO, Andy, and now I serve as the Sales Director for the new business team. The team has never been stronger in the history of the company, and with new expansion, I’m constantly on the lookout for the next salesperson.”
Sales Director // Cavan Shepherd
“I started working for imail in 2016 and have clocked up 40 years in the print & mailing industry. I run an enthusiastic operations team that embodies the DNA of imail: customer first mindset, can do attitude and right first time principles. We are committed to delivering industry leading levels of service day after day. As a business we’ve taken the best parts of being part of a large company like DHL and since the MBO accelerated profitable growth. It’s important for long serving employees like me to help new starters settle in and I enjoy that part of my role.“
Operations Director // Guy Thornbery