Meet the Team

“My career has focused on operational efficiency, customer satisfaction, and regulatory compliance, and I’ve led projects to enhance service delivery and implement innovative IT solutions.

As the IT Director at Imail Comms, I am committed to driving technological advancements and ensuring the security of our messaging solutions through a highly engaged and able team. My two decades of experience in print and messaging technology are crucial to this role.“

Director of IT and Customer Experience // John Stanhope

“I’m Cavan, and I began working with imail comms in 2009. I’ve had plenty of opportunities to explore over the years thanks to our company’s culture and continuous direction from our long standing CEO, Andy, and now I serve as the Sales Director for the new business team. The team has never been stronger in the history of the company, and with new expansion, I’m constantly on the lookout for the next salesperson.”

Sales Director // Cavan Shepherd

“I started working for imail in 2016 and have clocked up 40 years in the print & mailing industry. I run an enthusiastic operations team that embodies the DNA of imail: customer first mindset, can do attitude and right first time principles. We are committed to delivering industry leading levels of service day after day. As a business we’ve taken the best parts of being part of a large company like DHL and since the MBO accelerated profitable growth. It’s important for long serving employees like me to help new starters settle in and I enjoy that part of my role.“

Operations Director // Guy Thornbery

“I’m Kylie Cook, an Account Development Manager at Imail Comms, dedicated to helping our clients achieve their goals through tailored solutions and exceptional service. With over a decade of experience in sales and client relations, I focus on understanding customer needs and delivering strategies that add real value. By building strong partnerships and leading a collaborative team, I ensure that every campaign and interaction is designed to support our clients’ success and long-term growth.“

Account Development Manager // Kylie Cook

“I’m Sue; I am a Client Relationship Manager at Imail Comms. My primary focus is to look after our clients in order to build, maintain and strengthen our company’s relationships with our clients. I enjoy working with clients to build strategies to overcome any challenges their business may face. As the primary point of contact for my clients, I then work with various internal teams to ensure solutions are delivered and client satisfaction exceeded. One of Imail’s key values is “Customer First” and this is something a believe in and strive to deliver during my working week.“

Client Relationship Manager // Sue Elliott

The Service Desk Team at Imail Comms

“We are the first line of support, dedicated to providing fast, reliable, and professional assistance to our customers and colleagues. With a diverse team of experienced professionals, we specialise in resolving technical issues, managing incidents, and ensuring minimal disruption to operations.

Our mission is to deliver outstanding service with a focus on clear communication, empathy, and efficiency. Leveraging industry best practices and advanced tools, we work collaboratively to identify root causes, implement solutions, and proactively prevent future challenges.

Whether it’s troubleshooting an urgent issue or guiding users through new systems, our team is passionate about empowering others and ensuring their success. We take pride in being a trusted partner in maintaining smooth and seamless operations across the organisation.“

IT Manager // David Adams

“I commenced my career with imail in 2015 as an Operator within the Print Centre. imail has provided me with numerous opportunities for career advancement, and following three promotions, I assumed the role of Print Operations Manager in 2021. In this capacity, I manage and coach two shift leaders and oversee the procurement of all operational consumables. The company is also supporting my four-year degree apprenticeship, which is equipping me with skills that offer immediate practical benefits. I take great pride in driving operational changes to meet the evolving needs of our customers.“

Print Operations Manager // Kaisa Snieda